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Wise speech – refraining from false speech, malicious or divisive speech, harsh speech and idle speech – is one of the “folds” of the eightfold path toward awakening. For may of us, talking on the phone with consumer service folks – an internet provider or bank, a government agency, or a host of others – can challenge our intention to speak kindly and wisely. What is this all about? And how can we use these frequent, ordinary interactions to hone our awareness and our ethical practice? Join Laura Rosenthal for a talk and group conversation on the topic “Talking on the Toll-free Line“.